1. Introduction: The following general contract conditions regulate the terms and conditions applicable to the lease agreement entered into between the client and 100X S.r.l. or the owner of the apartment, for temporary purposes, concerning the property chosen by the Client.
2. Reservation and Contract Conclusion
2.1. Property Search: The Client may request information regarding the availability and prices of the requested property by accessing the booking engine from the website www.housmart.eu, selecting "Book" in the "Find Apartments" section. The reservation process involves entering the requested period and selecting the available apartment, specifying the corresponding rate according to the number of people who will use the property.
2.2. Providing Personal Information: In the event of correspondence between the Client's request and the Company's offer, the Client must enter the requested personal data, verify the mandatory services, and choose any optional services.
2.3. Reservation Confirmation: The Client may now confirm the reservation by proceeding with the advance payment of the lease and services through the proposed payment methods, after accepting these general and tariff conditions. The receipt of the agreed amount is considered as a confirmatory deposit. This amount will be collected as payment for the lease fee and services once the online check-in is completed for rentals under 30 days and once the lease contract is signed for rentals over 30 days, which require the drafting and registration of lease contracts. In the event of non-conclusion of the lease contract, the deposit will be refunded only if the selected rate at the time of booking allows it.
3. Price and Payment
3.1. The Rental Price stated upon confirmation corresponds to the price for the entire rental period. It is understood that unless otherwise specified in the Booking Confirmation, this price includes initial cleaning, energy and gas consumption, heating and water, internet connection, and any other included services. For monthly rentals, electricity and gas expenses are included in the price up to a maximum of €70 per month; meter readings (electricity and gas) will be taken at check-in and check-out. In case of consumption exceeding this amount, the difference will be deducted from the Security Deposit (art.4). The average cost per kWh of electricity is €0.90, while the average cost of a cubic meter of gas is €2.00. The Balance corresponds to the difference between the two and must be paid within 14 days before the start of the rental period or on the same day. Extra Costs refer to our optional services, such as weekly cleaning, hospitality management, and internet access. These services will be invoiced with a 22% VAT.
3.2. The Client shall make payment for the property in accordance with the terms and conditions specified in the Booking Confirmation. For contracts with a duration of more than one month, the rent payment must be made in advance within 7 days from the beginning of the following rental month.
3.3. In case of late payment, the Company may assign the credit recovery operation to an external company or a legal professional, up to obtaining a court order. The reimbursement of procedural and legal expenses will be borne by the Client.
4. Security Deposit
The Client shall pay a security deposit upon entering the apartment, according to the terms and conditions specified in the Booking Confirmation. The required security deposit depends on the duration of the lease: Duration less than 15 days: €500, Duration equal to or greater than 15 days: €1,000. Exceptions are provided for apartments of particular value and/or the presence of animals. This security deposit will be fully refunded to the Client by the Company within 15 days from the termination of the Contract. It is understood that in case of damage caused by the Client to the property and/or higher energy or gas consumption exceeding the flat rate of €70, the Company shall have the right to retain the aforementioned security deposit, without prejudice to its right to claim compensation for any further damages.
5. Replacement of the Property
The Company reserves the right to replace the property with another property of equal or superior quality if, due to force majeure or any other reason beyond its control, it is unable to ensure the enjoyment of the property to the Client. If the Client, for reasonable and proven reasons, rejects the property offered as a replacement, the Company will refund the amounts paid by the Client. No further amount shall be due from the Company to the Client for any reason.
6. Arrival and Departure
6.1. The keys to the property will be obtained on-site directly by the Client following the instructions provided by the Company on the arrival day, specifying the location and the code required to access the keys or the apartment. It is possible to enter the apartment (check-in) from 3:00 pm on the arrival day, while check-outs must be made by 11:00 am on the departure day.
7. Client's Obligations
7.1. The Client undertakes not to accommodate in the property a number of people exceeding that indicated in the Booking Confirmation. Failure to comply with this obligation will result in the application of a penalty equal to 30% of the total price for the property for each additional person, in favor of the Company. During the online check-in procedure, the Client must upload the details and photo IDs for each person using the property into the system.
7.2. The client expressly declares that each cohabitant/dependent person will be regularly present in the territory of the Italian State because they are either Italian citizens or, in the case of foreign citizens, compliant with public security regulations (e.g., visa or residence permit), assuming direct responsibility for any necessary documentation for compliance.
7.3. The Client agrees to use the property with care, keeping it clean, refraining from any actions that could cause damage to the property and/or its belongings and/or its annexed structures and/or the items contained therein. The client agrees to check the condition of any plants provided in the house or on any balconies/terraces, as well as to keep the gutters of the terraces clean to allow water drainage.
7.4. The Client also undertakes to use the property in a manner that does not disturb the residents in the vicinity of the property itself. It is forbidden to use the property for illegal activities or prostitution.
7.5. Furthermore, the Client agrees to return the keys to the property as agreed with the Company.
7.6. Finally, the Client undertakes not to reproduce and/or deliver the keys to the property to third parties and/or to disclose any access codes to third parties. The loss/breakage of keys and/or the lock entails the reimbursement of the cost of a new lock and 5 new sets of keys.
7.7. The Client undertakes to observe, throughout the accommodation period specified in the Booking Confirmation, the ordinary precautions and security measures aimed at preventing the entry of strangers into the property. It is understood that in case of non-compliance with this obligation, the Client shall be responsible for any damages caused to the property and/or the items contained therein.
8. Right of Access to the Property
The Company's representative and/or third parties appointed by the Company, identifiable upon request by the Client, shall have the right to access the property in order to carry out any necessary repairs and/or maintenance. Except in cases of emergency, the Client shall be informed in advance. The Client agrees to authorize visits to the apartment, up to a maximum of 4 hours per week, in case the property is put up for sale by the owner.
9. Animals
Unless expressly authorized in writing by the Company, the Client is prohibited from accommodating animals of any kind in the property.
10. Utility Suspension
The Company shall not be liable to the Client for any involuntary suspension and/or interruptions of electricity and/or gas and/or water and/or internet supplies.
11. Express Termination Clause
11.1. The Company shall have the right to terminate the Contract by written notice sent to the Client via email in the following cases:
a) in case of non-payment by the Client of the amount equal, depending on the case, to a percentage (deposit) or the entirety of the price related to the property, within the term and according to the modalities specified in the Booking Confirmation, or
b) in case of non-payment by the Client of the balance of the price related to the property within the terms and conditions specified in the Booking Confirmation, or
c) in case of non-payment by the Client of the security deposit indicated in the Booking Confirmation within the terms and conditions provided therein, or
d) in case of behaviors contrary to the proper management of the property (see art. 8).
11.2. In the event referred to in the preceding letters b) and c), the Company shall have the right to retain, as a penalty, the percentage (deposit) of the price related to the property previously paid by the Client, as provided in the Booking Confirmation.
12. Limitation of Liability
It is understood that, to the extent permitted by law, the amount of any damages payable by the Company to the Client in relation to the Contract shall not exceed the sum actually paid by the Client to the Company in relation to the Contract itself.
13. Theft
The Company shall not be liable for any thefts, with or without forced entry or tampering, to the detriment of the Client.
14. Personal Data
The Client authorizes the Company to disclose their personal data to third parties in relation to compliance obligations connected with the lease agreement (Legislative Decree 196/2003).
